Question 1

Where can I see my next charge?

Accepted Answer

Step 1: While logged in into your Retargeting account go to the upper right corner on the Settings wheel as shown in the picture below:

Step 2: Then, on the menu situated on the left side click on Subscription under the Billing section

Step 3: Scroll down and look on the bottom right corner, and you will see all the details of your next bill as shown in the picture below:

Question 2

How can I cancel my subscription?

Accepted Answer

Step 1: While logged into your Retargeting account go to the Settings wheel, on the upper right corner as shown in the picture below:

Step 2: On the menu situated on the left side, click on Subscription:

Step 3: On the bottom right corner, under the Edit Subscription section, you will see a "Cancel Subscription" option. Click on it and follow the steps.

Step 4: Leave us the most honest feedback you can pull. We appreciate any idea

Question 3

Why can't I edit my campaigns?

Accepted Answer

When you just launched a Google/Facebook campaign it will take a few moments for the information to be sent to Google or Facebook and transformed into a live campaign. During this time, the status will be Pending and the campaign cannot be edited.

Once the campaign has been sent to Google/Facebook, you can Turn on/off, Edit, Duplicate, Increase budget or even delete it.

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